Once you have registered an enquiry or complaint, we will send you a confirmation email with an identification number. With this number, you can:

• Reply to the confirmation email if you wish to add additional information or documentation.
• Contact our support team using the form, under the option ‘I have already made an enquiry or complaint’, always indicating the identification number to speed up the process.
If you cannot find the confirmation email, check your spam or notifications folder in your email account.

We strive to respond to all enquiries and complaints as quickly as possible. Response times may vary depending on the type of issue and the information we need to review (e.g. with external suppliers), but we always try to resolve each case as quickly as possible.

Once you have completed the registration process, you should have received an account confirmation email.

1. Check your inbox and spam/junk mail folder.
2. Check whether you have received the email and confirmed your registration by clicking on the link.

1. First, check that you entered your email address correctly when registering.
2. If it is correct, the confirmation email may be taking a little longer than usual to arrive.
   • Wait a few minutes and check your inbox and spam folder again.
   • If you still haven't received the confirmation email after a few minutes, you can contact us using the contact form under the option ‘I didn't receive the confirmation email’. One of our agents will review your case and contact you as soon as possible to help you complete your registration.

To reset your password:

1. On the discount club login page, click on the ‘I forgot my password’ button.
2. Follow the steps indicated to replace it with a new password of your choice.
3. After changing it, return to the login page and log in with your email address and new password.
4. If you followed the instructions and still cannot log in, please contact us via the contact form so that we can review your case in detail.

If you want to change your password from your account:

1. Log in to the discount club with your current username and password.
2. Click on the top right, where your registered name appears.
3. Select ‘My profile’.
4. Click on the ‘Change password’ tab.
5. Enter your current password.
6. Enter your new password, which must contain at least:
   • 8 characters
   • Letters and numbers
   • Upper and lower case letters
   • Some symbols
7. Click on ‘Save’ to confirm the change.

Your new password will be the one you must use from now on to access the portal.

At the top of the website, you will see the province in which you are located. If you click on it:

1. Your current location will be displayed.
2. You can change it by choosing between:
   • Automatic detection of your location, or
   • Manual selection of your preferred province.

Once selected, the platform will update the content and offers according to your new location.

You can choose what type of communications you want to receive and how often, so you can stay up to date with the latest news and special offers without receiving more emails than you want.

To manage this:

1. Go to My Profile.
2. Go to the Notifications section.
3. Select or deselect the available options according to your preferences.

This way, you will only receive our communications when you want to and on the topics that interest you most.

There are several ways to take advantage of these benefits:

• Online shopping

To use online discounts:

1. Go to the information page for the offer you are interested in.
2. Click on the ‘Access this offer online’ button.
3. You will be redirected to the store's website with the offer conditions applied.

Online shops usually offer one or both of these ways to save:

a) Savings for your Piggy Bank

The Piggy Bank is a way to save that allows you to get money back for every purchase you make at one of our affiliated suppliers' shops.

1. Choose the offer you want and access the online shop from the club.
2. Make your purchase as normal.
3. When the supplier confirms the purchase, we will refund you the percentage indicated in the offer details.

Example:
if you make a purchase of €100 in a shop that refunds 5%, we will deposit €5 into your Piggy Bank.
The % of the refund is calculated only on the price of the product/service minus VAT and expenses.

To ensure that the supplier can correctly register your purchase and we can correctly assign it to your piggy bank, follow the recommendations in the section: How can I ensure that my cashback purchases are registered correctly?

From the ‘My Piggy Bank’ section you can:

• View the details of your purchases and refunds.
• Recover your money by bank transfer, gift cards or even donate it to an NGO, depending on the options available.

b) Direct discounts

In direct discount offers, the price is reduced at the time of purchase:

• Access the store from the offer published in the club.
• The system will automatically identify you.
• The discount will be applied directly to the amount of your purchase, according to the conditions indicated.

c) Discount code

Some offers include a discount code (for example, SAVE10) that allows you to pay less for your purchase.

1. Copy the discount code from the offer.
2. Enter the shop using the button on the offer itself.
3. Add the products to your basket and proceed to checkout.
4. In the ‘Discount code’ or ‘Promotional coupon’ field, paste the code and click Apply.
5. You will see the discount reflected in the total before you pay.

Please note that codes usually have conditions, such as an expiry date, minimum amount or excluded products. If the code does not apply, check these points or consult the terms and conditions of the offer.

• Purchases by telephone or in person

Some shops allow you to use the discount:

• By telephone, following the instructions provided.
• In-store, by presenting a discount coupon, showing a specific code or, where necessary, making an appointment with the supplier in advance as indicated in the offer.
• In these cases, always check the offer/store information page, where you will find the specific steps to apply the discount correctly.

• My discount code isn't working. What should I do?
If the discount code isn't applied correctly, follow these steps:

1. Check the terms and conditions of the offer
Check the offer description to ensure that your purchase or booking meets all the requirements, for example:

• Minimum amount
• Validity dates
• Products/services included or excluded
• Valid channels (website, app, telephone, etc.)
• Remember that some promotions cannot be combined. We recommend that you check the terms and conditions of the brand itself.

2. Check that you have entered the code correctly

• Copy and paste the code to avoid errors in letters, numbers or upper/lower case letters.
• Make sure you do not add any spaces before or after the code.

3. If everything is correct and it still does not work.

• Do not complete the purchase without the discount.
• Contact us before paying, indicating:
  • The discount code.
  • The name of the offer.
  • Screenshots showing the problem (if possible).

Our team will review your case and tell you how to proceed so that you can benefit from the discount correctly.